Shipping policy

Last Updated: 03/03/2026

This Shipping Policy applies to all orders placed through the official ESSÊNCIA website. By placing an order with ESSÊNCIA, you agree to the terms outlined below.

We are committed to processing and shipping your order as efficiently as possible while maintaining the quality and integrity of our brand.

1. Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and U.S. federal holidays.

Processing time refers to the time required to:

Verify payment information
Prepare your order
Conduct quality checks
Package and dispatch your items

Processing time is separate from shipping time.

During high-demand periods, limited drops, promotional events, or unforeseen circumstances, processing times may be extended. Customers will be notified if significant delays occur.

ESSÊNCIA reserves the right to delay or cancel orders suspected of fraud or unauthorized activity.

2. Shipping Methods & Delivery Estimates

After your order has been processed, it will be shipped via a third-party carrier.

Estimated delivery times:

United States: 3–7 business days
International (if applicable): 7–14 business days

Please note:

Delivery times are estimates and are not guaranteed.
Shipping carriers may experience delays beyond our control.
Weather, holidays, customs processing, or high shipping volume may impact delivery times.

ESSÊNCIA is not responsible for carrier-related delays once the package has been handed over to the shipping provider.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

It is the customer’s responsibility to:

Monitor tracking updates
Ensure someone is available to receive the package if required
Contact the shipping carrier directly for delivery updates

If you do not receive tracking information, please contact us at:

[Insert Support Email]

4. Shipping Address Accuracy

Customers are solely responsible for providing accurate and complete shipping information at checkout.

ESSÊNCIA is not responsible for:

Incorrect addresses entered by customers
Incomplete address details
Orders delivered to the wrong address due to customer error

If an order is returned to us due to an incorrect or undeliverable address, the customer may be responsible for additional shipping fees to resend the package.

Address changes may not be guaranteed once an order has been processed.

5. Lost, Stolen, or Delayed Packages

Once an order has been marked as delivered by the shipping carrier, ESSÊNCIA is not responsible for lost or stolen packages.

If your package is marked delivered but you cannot locate it, we recommend:

Checking with neighbors
Contacting the shipping carrier directly
Verifying the delivery address

ESSÊNCIA does not issue refunds for packages confirmed as delivered by the carrier.

If a package is lost in transit and not marked as delivered, please contact us and we will assist in filing a claim with the carrier. Resolution is subject to carrier investigation outcomes.

6. International Shipping (If Applicable)

For international orders:

Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
ESSÊNCIA is not responsible for delays caused by customs clearance procedures.
If a package is refused due to unpaid customs fees, the customer may be responsible for return shipping costs.

International shipping times are estimates and may vary significantly depending on destination.

7. Risk of Loss

All purchases made through ESSÊNCIA are made pursuant to a shipment contract.

This means:

Risk of loss transfers to the customer once the package is delivered to the shipping carrier.
ESSÊNCIA is not liable for damages occurring during transit.

Customers must contact the carrier directly regarding claims for damaged packages during shipping.

8. Multiple Shipments

In certain situations, items from the same order may be shipped separately due to availability, packaging requirements, or logistical reasons. Customers will not be charged additional shipping fees unless stated otherwise at checkout.

9. Refused or Unclaimed Shipments

If a shipment is refused or left unclaimed and returned to ESSÊNCIA:

Original shipping fees are non-refundable.
The customer may be responsible for additional shipping charges to resend the order.

Refund eligibility will follow our Refund Policy guidelines.

10. Policy Updates

ESSÊNCIA reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon posting to our website.

Your continued use of our website and services constitutes acceptance of any updates.

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